Episode Summary
For Melissa Greiner, establishing a human connection is the key to developing — and keeping — a successful customer, no matter what stage of the buyer’s journey they’re at.
Before entering the B2B marketing world, Melissa studied journalism in college. It gave her valuable experience that would eventually land her as the Director of Marketing at WizeHive, which is a SaaS platform for nonprofit organizations.
On this episode, Melissa discusses her strategies for developing successful content, including planning for every stage of the customer journey by leveraging and learning about what the customer is looking for, their pain points and exactly why they need WizeHive.
“You have to make sure you have that broad breadth from the very beginning to the very end, so that [at] the end of the day, you’ve spent time making sure that every stage and every possible way people are coming into contact with your name and your brand and your product has been covered,” says Melissa.
She also shares how WizeHive’s messaging reflects and takes into consideration the tough time that many nonprofit organizations are facing due to COVID-19 and the approaches she and her team are taking to ensure customer satisfaction.
“We are individuals at the end of the day, so if we can keep that in mind and really just be respectful of everyone’s situations right now, I think it will make all of us trying to move forward a little bit easier.”
Guest Profile
- Name: Melissa Greiner
- What she does: Melissa uses her journalism background to strategically create content plans for customers at every step of the buyer’s journey as the Director of Marketing of WizeHive.
- Company: WizeHive
- Noteworthy: “If you’re only thinking about branding and just putting yourself out there in this beautiful way and packaging it, all you’re going to do is suffer because in the short term, you’re not going to be bringing in people able to fill that pipeline and push them through sales and grow the company. It’s that balance.”
Key Insights
- Understanding exactly why a client is coming, what their pain points are and what they’re trying to solve allows WizeHive to present a solution that works, says Melissa. “We do very tailored demos for all of our prospects that come through, so that they really can kind of see how [our platform] would work into their current processes and their day to day. Then they are pushed through to our sales team, who works with them on all the finer particulars.”
- Personalizing the buyer journey is critical for long-term success, says Melissa. “Lots of things are personalized by both our BDR team and our sales executives, as they get into those conversations to really speak to the organization in particular and what they’re trying to solve for.” Focusing on points that are extremely relevant to clients is appealing and will make them want to work with you even more.
- Authentic content sells on its own. Melissa observes that leveraging the real work of WizeHive’s nonprofit clients in campaigns has proven effective. “We have this amazing client base of nonprofits that is doing such amazing work. It’s engaging on its own. You don’t even have to try and spin this stuff,” she explains. The takeaway: for more impactful brand messaging, stay true to your organization’s values and culture.
Episode Highlights
- Let your customers take the lead
- Personalize messaging even if customers have the same end goal
- Rethink your editorial calendar approach - it's not all about SEO
- Great content gets straight to the point
- Humanize the sales experience