Episode Summary
With almost 30 years of experience in the IT field, the majority of which was spent in sales, Andy Jonak isn’t your average marketer.
As Director of Marketing at Vicom, an IT solutions provider that services enterprise firms, Andy approaches everything in his work with the perspective of the sales team in mind.
To strengthen Vicom’s thought leadership and expertise, Andy leverages data from internal subject matter experts and members of the sales team to give customers exactly what they’re looking for. After all, he points out, “They’re talking to the customers on the front lines, talking to our customers and our prospects each and every day.”
It’s thanks to these experts that Andy’s team can produce quality content across Vicom’s digital marketing channels — but that’s only one piece of the company’s overarching marketing strategy.
On this episode of Tech Qualified, Andy talks about how he approaches marketing in a highly competitive B2B market where differentiating factors can be few and far between.
Andy also shares why he sees telemarketing as the “unsung hero” of marketing, how he nurtures prospects into loyal customers and the unique insights he leverages to establish Vicom as an expert in the IT space.
Guest Profile
- Name: Andy Jonak
- What he does: As the Director of Marketing at Vicom, Andy serves as the company’s leading brand evangelist on how its IT services can bring value and drive innovation to any business.
- Company: Vicom
- Noteworthy: "We are not looking for transactions, we are looking for customers. We want to understand, holistically, what the customer is doing, whether they're doing it with us or not, so that can help us guide them on the right solution."
Key Insights
- Establish your brand as a thought leader in your industry. In the world of content marketing, it's vital to understand your industry and to be perceived as an expert in your space. To stay relevant, Andy says he leans on internal subject matter experts to let him know "what trends we should be focusing on, what particular areas and solutions we should be considering, and what's hot right now." Then he packages that information into different types of content. Andy likes to lean on the sales team and subject matter experts because of their regular interaction with customers. “They see what's going on, understand the trends, and know where we need to focus,” Andy says. “They help to give the perception of thought leadership.”
- Differentiate yourself by building trust with your customers. In the crowded space of IT solutions, the biggest challenge Andy has at Vicom is how to differentiate it from all the other firms that essentially sell the same things at the same price. "It really comes down to our people and the trust we build with customers," Andy says. Vicom uses subject matter experts and sales expertise to build genuine trust with customers. It might sound like a cliché, but "our goal is always to try and be some sort of trust advisor to our customers," Andy says.
- Content marketing is only one piece of the puzzle. Coming from a sales background, Andy approaches everything in marketing through "sales glasses." When he entered the marketing space, he saw a lot of firms treating social media content as their primary means of advertising. Through his sales glasses, "it just didn't make sense that it was the only vehicle for being able to drive business," Andy says. While he also invests in strong content for Vicom's website, social media channels and emails, Andy's go-to marketing strategy is telemarketing — which he refers to as an "unsung hero” in reaching customers.
Episode Highlights
- Looking at marketing through ‘sales glasses’
- Telemarketing isn't an outdated sales technique
- Investing in customer education is always worth it
- You don't always need to reinvent the wheel
- Solving one of the biggest challenges in IT: differentiating yourself